Linux Consulting Services

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We are very strong supporters of open source software, mainly the (GNU/Linux commonly referred to as Linux operating system). Open source software has allowed us to provide cost effective and intelligent solutions for our clients. As the Linux operating system has grown over the years, the demand for support has also risen significantly.

Apex has provided selective Linux consultation in the past to local customers but we are considering branching out this service to remote and small business customers as well. Some items such as server configuration and troubleshooting, to planned designs for your network. Or maybe you need a hand with a simple task or some advice for a large project. Anything related to the Linux operating system that falls within our coverage limits, which are determined at the time we provide a quote or estimate.

If you would like to get more information, please contact us! Please fill out a Question Form and a representative will get in touch with you to get more information and to provide a quote or estimate of the services required.

We offer two different types of Linux consulting support:

  • Email only support
    This is a cost effective way to handle most minor issues. All correspondence is handled by email only and kept within our ticketing system. All information exchange is done and your account remains active even after the consulting is complete, so that you can review notes or information on it at any time. $60/hr.
  • Phone and remote support
    This is generally the preferred option for more complex tasks and continuous troubleshooting. This often results in us remotely connecting to your environment and walking through items over the phone. We keep a record of the project in our ticketing system for reference, same as above. $170/hr.


Why should you pay for support if it can be obtained elsewhere for free in online groups and forums?

In many cases, online forums and such provide excellent support. But we can offer support that goes above and beyond the forums by providing direct one on one help and correspondence.


How does Apex handle the support services?

We first like to gather as much information from you as possible on what you would like to accomplish. Based on this, we will recommend which method above is most suitable to handle your case. If you decide to proceed, we require half of the projected total cost to be paid up front before we start any work. This is more of a security deposit to engage both parties in the project. We bill by the hour, so the final cost may vary from the estimated cost that is quoted up front.


What if things don't turn out as expected?

If it turns out that we are not able to help you, we offer a 100% money back guarantee. We want you to be satisfied with the work we do, however we do not believe in charging clients if the job is left unfinished.


How can you get more information?

Please fill out a Question Form and a representative will get in touch with you to get more information and to provide a quote or estimate of the services required.

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